Implementation Timeline

Solar-Powered Devices

This timeline provides general guidance and understanding of your implementation process. Depending on project SLA, delays can occur as noted in the timeline below.

1. Customer confirms device locations
2. Customer approves deployment plan and signs contract
3. Flock gets permits (if needed)
   
   1. Occasionally customers are required to get permits. If this is the case, your Project Manager will reach out.
4. Flock completes site survey of proposed location
5. Flock completes Call 811 process to confirm location viability
   
   1. Occasionally locations don’t meet Flock’s standards. If this is the case, a new location will be proposed and require customer approval.
6. Installation is scheduled
7. Devices are installed
8. Devices are live

AC-Powered Devices (Customer Responsible)

In cases where it is the customer’s responsibility to provide AC power for Flock devices, the customer is responsible for acquiring an electrician and ensuring they connect the device to power. The following timeline provides general guidance and understanding of your implementation process. Depending on project SLA, delays can occur as noted in the timeline below.

1. Customer confirms device locations
2. Customer acquires an electric quote from a licensed electrician to run 120V AC power to the device
3. Customer approves deployment plan and signs contract
4. Flock gets permits (if needed)
   
   1. Occasionally customers are required to get permits. If this is the case, your Project Manager will reach out.
5. Flock completes site survey of proposed location
6. Flock completes Call 811 process to confirm location viability
   
   1. Occasionally locations don’t meet Flock’s standards. If this is the case, a new location will be proposed and require customer approval.
7. Installation is scheduled
8. Devices are installed
9. Customer notifies electrician that devices are ready for the power connection installation
10. Devices are live

FAQs about AC-Powered Flock Devices (Customer Responsible)

Who is responsible for contracting the electrician?

The customer is responsible for contracting an electrician. We can help answer questions, but the customer is responsible for identifying and contracting an electrician.

Who is responsible for maintenance?

Flock will handle all maintenance related to Flock's device and power equipment. However, any problems with the electrical supply are the customer's responsibility. The AC junction box has two lights to indicate the presence of power and make it easy for quick diagnosis if there is a problem related to the AC power source.

• If the device indicates to Flock that there is a power supply problem, Flock will notify the customer and request that the customer verifies the lights on the AC junction box. If the AC Source light is illuminated, Flock will send a technician to investigate. If the AC source light is not illuminated, the customer should check any GFCl's or breakers in the supply circuit or call the electrician who installed the power supply.

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How much does it cost?

Work required to bring AC power to each location will be different, so exact pricing is unavailable. Primary cost drivers include arrow boards and the distance from the device location to the AC power source.

What information do I need to provide my electrician?

The Flock deployment plan and these work instructions should be sufficient to secure a quote. It will be helpful if you know the location of the existing power infrastructure before creating the deployment plan.

What kind of electrician should I look for?

Any licensed electrician should perform this work, though we have found that those who advertise working with landscape lighting are most suited for this work.

What happens if the electrician damages the equipment?

The customer is responsible for contracting the electrician. Any liability associated with this work would be assumed by the customer. If any future work is required at this site due to the electrical infrastructure or the work performed by the electrician would be the responsibility of the customer.

When should the electrician perform his work?

Once Flock installs the device, you will receive an email alert letting you know that this has been completed. After this, you will need to schedule the electrician to route power to the pole.

What if my electrician has questions about Flock's AC Kit? You should share the AC-Power Kit Details packet with the electrician if they have questions.

Third Party Involvement

On some occasions, third parties outside of Flock may be (or need to be) involved in your implementation. Examples of those third parties include:

Electrician / Street Department

If the Flock devices need to AC power provided by the customer, the customer is responsible for providing an electrician to ensure power connectivity

Public Works

To weigh in on the use of public Rights of Way or property

Department of Transportation, City, or County agencies

If installation in your area requires permitting

Implementation Service Briefs

Existing Infrastructure Implementation Service

In Scope

Once designated locations are approved by the customer, as part of the Existing Infrastructure Implementation Service Flock will perform the following:

• An in-person site survey to confirm the installation feasibility of a location (location assessment, solar assessment, visibility review, etc.)
  
  • Devices need sufficient power. Since a solar panel is required per devicec, it can prevent adequate solar power if two devices and two solar panels are on a single pole (blocking visibility). Therefore if relying on solar power, only one device can be installed per pole.
• Confirm that a location is safe for work by following State utility locating procedures.
• Each installation may include the following:
  
  • Installation of device and solar panel or AC adapter box on a suitable existing pole
    
    • Types of existing infrastructure such as existing utility, light, and traffic signal poles.
    • Pole no higher than 8'-12' (approval at Flock Safety's discretion)
    • Flock will provide and mount an AC adapter unit that a qualified electrician can connect to AC power following our electrical wiring requirements. Flock is unable to make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material). Electrical work requiring a licensed electrician and associated costs, not included in the scope.
  • Access requiring up to a 14' using an A-frame ladder
  • Standard MUTCD traffic control procedures performed by a Flock technician
• Obtain a business license to operate in the City and State of device location

Out Of Scope

By default, Flock does not include the following as part of the Existing Infrastructure Implementation Service but can provide a quote for sourcing at an additional cost:

• Mounting on mast arms (always require bucket truck and traffic control)
• Call 811 'Call-before-you-Dig' system
• Installation of any poles including but not limited to
  
  • Standard, 12' above grade Flock breakaway pole
  • NCHRP 350 or MASH approved pole (as may be required for locations in DOT right of way)
• A Bucket Truck for accessing horizontal/cross-beams and/or height above 14'
• Special equipment rentals for site access
• Site-specific engineered traffic plans
• Third-party provided traffic control
• State or city-specific specialty contractor licenses or unique attachment/ connection requirements
• Custom engineered drawings
• Electrical work requires a licensed electrician.
  
  • Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power but cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material).
• Concrete cutting
• Private utility search for privately owned items not included in standard 811 procedures (communication, networking, sprinklers, etc.)
• Upgrades to power sources to ready them for Flock power (additional fuses, switches, breakers, etc.)
• Any fees or costs associated with filing for required city, county, or state permits
• Licensing or attachment agreements with asset/ infrastructure owners
• Utility contracts and billing
• Customer requested relocations (see fee schedule)

Standard Installation

In Scope

Once designated locations are approved by the customer, as part of the Standard Implementation Service Flock will perform the following:

• An in-person site survey to confirm the installation feasibility of a location (location assessment, solar assessment, visibility review, etc.)
• Confirm that a location is safe for work by following state utility locating procedures. Work with local utilities to prevent service interruptions during the installation
  
  • Engage 811 'Call-before-you-Dig' system to receive legal dig date
  • Apply approved markings Coordinate with 811 regarding any necessary high-risk dig clearances or required vendor meets
• Each installation may include the following:
  
  • Installation of device and solar panel with standard, 12' above grade Flock breakaway pole
  • Installation of device and AC adapter that a qualified electrician can connect to AC power on a suitable existing pole, no higher than 8-12' (approval at Flock Safety's discretion)
    
    • Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power following our electrical wiring requirements. Flock is unable to make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material). Electrical work requiring a licensed electrician and associated costs, not included in the scope.
  • Access requiring up to a 14' A-frame ladder
  • Standard MUTCD traffic control procedures performed by a Flock technician
• Obtain a business license to operate in the City and State of device location

Out Of Scope

By default, Flock does not include the following as part of the Standard Implementation Service but can provide a quote for sourcing at an additional cost:

• Use and/or mounting to existing infrastructure.
• NCHRP 350 or MASH approved pole (as may be required for locations in DOT right of way)
• A Bucket Truck for accessing horizontal/cross-beams and/or height above 14'
• Special equipment rentals for site access
• Site-specific engineered traffic plans
• Third-party provided traffic control
• State or city-specific specialty contractor licenses
• Custom engineered drawings
• Electrical work requires a licensed electrician.
  
  • Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power but cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material).
• Concrete cutting
• Private utility search for privately owned items not included in standard 811 procedures (communication, networking, sprinklers, etc.)
• Upgrades to power sources to ready them for Flock power (additional fuses, switches, breakers, etc.)
• Any fees or costs associated with filing for required city, county, or state permits
• Licensing or attachment agreements with asset/ infrastructure owners
• Utility contracts and billing
• Customer requested relocations (see fee schedule)

Advanced Installation

In Scope

Once Designated Locations are confirmed, as part of the Advanced Implementation Service, Flock will perform the following:

• An in-person site survey to confirm the installation feasibility of a location (location assessment, solar assessment, visibility review, etc.)
• Confirm that a location is safe for work by following State utility locating procedures. Work with local utilities to prevent service interruptions during the installation
  
  • Engage 811 'Call-before-you-Dig' system to receive legal dig date
  • Apply approved markings Coordinate with 811 regarding any necessary high-risk dig clearances or required vendor meets
• Each installation may include the following:
  
  • Installation of device and solar panel on a suitable NCHRP 350 or MASH approved pole.
  • Installation of device and AC adapter that a qualified electrician can connect to AC power.
    
    • Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power following our electrical wiring requirements. Flock cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material). Electrical work requiring a licensed electrician and associated costs, not included in the scope.
  • Access requiring up to a 14' A-frame ladder
  • Standard MUTCD traffic control procedures performed by a Flock technician
• Obtain a business license to operate in the City and State of device location

Out Of Scope

By default, Flock does not include the following as part of the Advanced Implementation Service but can optionally provide a quote for sourcing (additional cost):

• Installation on Standard, 12' above grade Flock breakaway pole or existing infrastructure.
• A Bucket Truck for accessing horizontal/cross-beams and/or height above 14'
• Special equipment rentals for site access
• Site-specific engineered traffic plans
• Third-party provided traffic control
• State or City-specific specialty contractor licenses
• Custom engineered drawings
• Electrical work requires a licensed electrician. 
  
  • Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power but cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material).
• Concrete cutting
• Private utility search for privately owned items not included in standard 811 procedures (communication, networking, sprinklers, etc.)
• Upgrades to power sources to ready them for Flock power (additional fuses, switches, breakers, etc.)
• Fees or costs associated with filing for required City, County, or State permits

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Fee Schedule

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After a deployment plan with devices has been agreed upon by both Flock and the Customer, any subsequent changes to the deployment plan ("Reinstalls") driven by a Customer's request will incur a fee, which can be found at https://www.flocksafety.com/reinstall-fee-schedule

What Services Incur Fees:

• Requested relocations post-approval by customer
• Relocations due to poor performance will be the responsibility of Flock
  
  • If a customer requests a location against the advisement of Flock, performance issues and any requested relocations will be the responsibility of the customer.
• Replacements  in the event that Flock Hardware is lost, stolen, or damaged, Customer may request that Flock replace the Flock Hardware at a fee according to the then-current Reinstall policy: https://www.flocksafety.com/reinstall-fee-schedule
• Miscellaneous billables for out of scope items for each implementation

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Help Center

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Our Help Center is filled with many resources to help you navigate through the online platform. The Help Center can be found here: https://help.flocksafety.com

Customer Support

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You can reach our customer support team anytime by emailing support@flocksafety.com.