Building on Trust: Updates to Flock’s Terms and Conditions

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At Flock, we are constantly listening and learning: to the inputs of our customers during contract negotiations; to the criticisms and demands of our skeptics and detractors; to the concerns of public officials and the people they represent. And we are continuously striving both to adapt our contracts to those inputs, and to make them ever simpler and easier to understand.

With that in mind, we’ve updated Flock’s Terms and Conditions to make our commitments and obligations even clearer. These updates strengthen protections for our customers, provide greater clarity around how Customer Data is handled, establish clearer expectations for the responsible use of Flock Services, and make it easier to find the terms that apply to specific products, services, and jurisdictions. Please note: these standard Terms and Conditions govern customers who have signed agreements with Flock that reference the online terms - they do not impact customers who have executed a static Master Services Agreement or other standalone agreement with Flock. 

Some of these updates introduce new protections or contractual provisions, while others clarify existing commitments, practices, or terms. Below, we’ve highlighted the most important changes.

Strengthening Our Security Commitments

Protecting customer information is a responsibility we take seriously. We’ve added an Information Security Addendum that provides additional contractual protections for our clients and greater transparency into the security practices our customers can rely on when using Flock products and services.

The goal is simple: make our security commitments easier to understand and give customers greater confidence in the protections behind our services.

Making Applicable Terms Easier to Navigate

As Flock’s products and services evolve — and as states continue to adopt laws that may affect how those services are delivered and used — we want our agreements to remain clear, accessible, and up to date.

Our Terms and Conditions now link directly to State-Specific Terms, Product-Specific Terms, and applicable Third-Party Terms.

These terms aren’t new to our customer agreements. They were already incorporated through our Order Forms. We’ve simply moved the references into the underlying Terms and Conditions, creating a more centralized and straightforward place for customers to understand the terms that may apply to their use of Flock Services.

Making Our Customer Data Commitments Crystal Clear

Our customers entrust us with their data, and we believe our agreements should be unambiguous about how that data is treated.

We’ve made one of our longstanding commitments unmistakably clear: Flock does not sell Customer Data.

We’ve also updated our Terms and Conditions to explicitly state that Customer Data is Customer Confidential Information.

This is not a change to our practices. Flock has never sold Customer Data. We’ve strengthened the language in our Terms and Conditions so there is no ambiguity about that commitment.

The updated terms also make clear that sharing Customer Data in a manner that is not specifically permitted by the agreement or separately directed or authorized by the customer constitutes a prima facie breach of the agreement. In that circumstance, the customer is entitled to all remedies available under the agreement and applicable law.

Finally, we’ve clarified our obligations regarding the deletion of Customer Data following termination of an agreement, providing customers with greater clarity about what happens to their data when their relationship with Flock ends.

Put simply, customers should be able to rely on clear contractual protections for their data — and these updates are designed to provide exactly that.

Please click here to review a plain-english summary of our data ownership and data use provisions.

Keeping Sensitive Disclosure Decisions With Our Customers

We’ve removed a provision that previously allowed Flock to disclose Customer Confidential Information at the request of a government agency to address a risk of imminent harm to a person.

Going forward, this type of data-sharing decision will remain in the customer’s discretion. We hope that this kind of situation will never arise, but if it does, the decision will rest with our customers.

Reinforcing Responsible Use of Flock Services

We’ve strengthened our Access and Use provisions to establish clearer expectations for how Flock Services may be used.

The updated terms expressly prohibit customers and their users from using Flock Services to mislead, harass, stalk, or otherwise impose upon or violate the legal rights of another person.

We’ve also updated our suspension rights so that Flock may suspend a customer’s or user’s access to Flock Services when we reasonably suspect a violation of these Access and Use provisions, rather than requiring a violation to first be established.

These changes reinforce our expectation that Flock technology be used responsibly and in accordance with the rights of others.

Clarifying Service Disruptions

We’ve clarified the definition of Service Disruptions under our agreement.

For purposes of the applicable contractual provisions, Service Disruptions refer to disruptions in access to Flock’s Web Interface and do not apply to disruptions involving hardware.

This clarification is intended to provide greater precision around how the term is used and what customers can expect under the agreement.

Clarifying Customer Responsibilities

We’ve also added additional representations and warranties to clarify customers’ responsibilities when providing Customer Data to Flock and deploying and using Flock Services.

Customers represent that they have the rights, permissions, and authorizations necessary to provide Customer Data to Flock and to direct Flock to collect, use, and otherwise handle that data as contemplated by the agreement.

Customers also represent that they will obtain and maintain any notices, signage, or consents required in connection with their deployment and configuration of Flock Services and their access to, sharing of, and use of Flock Services and Customer Data.

These provisions help establish clear responsibilities for both Flock and our customers when it comes to the lawful and appropriate use of our services and Customer Data.

Making Our Contracting Framework Clearer

We’ve made several additional changes designed to reduce ambiguity and make it easier to understand how different contractual documents work together.

We’ve clarified that questionnaires and portal terms and conditions — like purchase orders, authorizations, and similar customer documents — do not alter the terms of the agreement between Flock and the customer.

We’ve also added a clear order of priority for situations where contractual documents contain conflicting or inconsistent terms.

Together, these changes are intended to create greater consistency and predictability in how our agreements are interpreted and administered.

Respecting Public-Sector Funding Decisions

We work with communities of all sizes, and we recognize the unique budgeting and appropriation processes that apply to public-sector customers.

We’ve removed language from our non-appropriation provision stating that non-appropriation could not be based on discretionary budget decisions or operate as a termination-for-convenience right.

Municipalities and councils retain the discretion to make their own decisions regarding the appropriation of funding. Our updated terms better reflect that reality.

Clearer Terms. Stronger Protections. The Same Commitment to Trust.

Taken together, these updates are about making our agreements clearer, strengthening the protections our customers can rely on, and establishing transparent expectations for both Flock and the customers we serve.

Some of these changes add new protections or responsibilities. Others make existing commitments more explicit, clarify how particular provisions operate, or make applicable terms easier to find. None of them alter existing negotiated contracts between Flock and our customers. 

And when it comes to one of our most important commitments around Customer Data, our practice remains unchanged: Flock has never sold Customer Data. Period.

As Flock continues to grow and our products, services, and the laws governing them evolve, we’ll continue working to make our commitments transparent and our agreements clear.

We encourage customers to review the updated Terms and Conditions.