We gather various types of personal information from our users, as explained in more detail below, and we use this personal information internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services.
If you browse the Flock website, you may generally do so anonymously without providing any personal information. However, there are cases in which we may ask you for personal data. For example, we will occasionally conduct on-line surveys to better understand the needs and profile of our visitors. In addition, we may request personal information when you register to receive additional information regarding our products and services, download software, sign up for a newsletter or send us a question. Even if you choose not to give information we request, you can still visit most of the Flock website, but you may be unable to access certain options, offers and services. In case you change your mind or wish to update or delete your personal information, we will endeavor to correct, update or remove the personal data you give us. You can update or delete your personal information by contacting us at the contact point specified below.
Information input during setup: When you install your device, you may be asked for certain basic information like your device name, description, and geolocation. This information is used to personalize your experience – for example, to tell you which device is triggering a notification.
Environmental data from sensors: We collect data from sensors built into some of our devices or products installed on your property. These sensors collect data such as device temperature and ambient light. By recording this information, your device can know, for instance, whether it’s dark and it should turn on night vision.
Video and audio signals and data: After you begin using your device, we may process information from your device so that we can send you alerts such as when a car exits your neighborhood. This information processing may include capturing and e-mailing to you portions of this data as part of a notification, or analyzing the data to identify motion or other events. When you access our Cloud Service (as defined in the Terms of Service), we will record and process video and/or audio recordings from your device. In addition, we will capture, process and retain video and audio data recordings from your device for the duration of your recording subscription period, and you will be able to access those recordings using the Services during that time.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with your device, we may record your device serial number, software version, and/or technical information such as cellular signal strength.
Saved and Shared Content: You may save and may choose to share certain content like video clips, images, captions, and comments for other people to access using the Services. We will collect and store information that will allow us to save or share your content as directed by you through the Services.
Data protection and privacy laws in your country may impose certain responsibilities on you and your use of our products installed on your property. You are responsible for ensuring that you comply with any applicable laws when you use our Services or products. For example, you may need to display a notice that alerts visitors to your neighborhood that you are using the Flock Camera. Note in particular that recording and sharing clips that involve other people may affect their privacy and/or data protection rights.
We may share your personal information with our third party service providers at our discretion. We engage third party service providers to perform certain services on our behalf. In order to perform those services, the service providers may need to know your personal information. We require that they protect this information and only use it to perform services on our behalf. For example, we may use outside shipping companies, credit card processing companies, resellers, distributors, content providers, and/or other service providers.
We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize Flock website content and advertising to deliver a better experience to our users.
Flock reserves the right to disclose personal information (including Recordings, as defined in the Terms of Service) in special cases, when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Flock website users or anyone else that could be harmed by such activities. We may also access, use, preserve and/or disclose your personal information or Recordings to law enforcement authorities, government officials, and/or third parties, if legally required to do so or if we have a good faith belief that such access, use, preservation or disclosure is reasonably necessary to: (a) comply with a legal process or request; (b) enforce our Terms of Service, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of Flock, its users, a third party, or the public as required or permitted by law.
The features, programs, promotions and other aspects of this website requiring personal information are not intended for children. Flock does not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please notify us at the contact point specified below. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s personal information
Please be advised that this website may contain links to third party websites. The linked sites are not under the control of Flock, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately by limiting access to your computer or device and browser by signing off after you have finished accessing your account. We take security seriously and endeavor to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security. As such, you assume the risk of security breaches and all consequences resulting from them. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. 100% complete security does not presently exist anywhere online or offline. To that end, please safeguard your credentials.
Last Updated: July 10, 2020