FAQs

General

What should I expect to happen after our neighborhood signs up for Flock?
We make the entire process as easy and personal as possible. You will be connected to an account rep who will work closely with you to setup billing, determine the placement of your cameras, install your cameras, and validate that the cameras are working well after installation.

Why does License Plate Recognition matter?
87% of non-violent crime goes unsolved in the United States.  It's not because police aren't doing their job, it's because they lack good evidence.  So we set out to build a product that could actually help solve crime. And it became clear that the best way to do that was to provide better evidence to police. We built our cameras with License Plate Recognition (LPR) capabilities. Because we hear time and again from law enforcement that a license plate is the best piece of evidence.

Does my neighborhood need Flock cameras?
Here at Flock, we believe every neighborhood has the opportunity to improve overall safety.
At Flock, we pride ourselves in our ability to help solve crime in neighborhoods.  In the last few months, we have provided evidence in more than 10 investigations and have aided in the arrest of 2 criminals.  While solving crime is our main objective, we ultimately want to prevent crime in the neighborhoods we protect. Together our cameras, which work to solve crime, and our signage, which help deter crime, can make your neighborhood a safer place.

How much does a Flock camera cost?
Pricing is pretty straight-forward. On a two-year contract, it's $1,500 / camera / year. This includes everything - installation, maintenance, footage hosting, cellular service, and software updates.

Software

Can Flock cameras read license plates?
Yes!  Over 70% of crime occurs with a vehicle, so Flock Safety is able to capture vehicles traveling up to 55 MPH, day and night, and up to 75 ft away.

How is footage stored?
We store our footage in the cloud, so you can securely access the cameras from any laptop or smartphone.  It’s fast and easy to access footage when you need it. This also allows us to continue to improve the software and deploy enhancements out to our cameras in real-time.

Does a Flock camera capture video or still images?
Still images.  Don't waste time combing through hours of footage with a traditional video camera. Flock Safety leverages advanced machine vision to turn video footage into high quality still frames so that you can quickly get to the moment the crime occurred and pass that over to the police to aid in their investigation.

What is the Resident SafeList?
Flock also has the ability to only record license plates of non-residents, reducing the concern of your neighbors feeling watched.
If a neighbor's license plate is on the SafeList, any footage of their vehicle will be marked as "resident".
The neighbor can even opt to have their vehicle removed from the footage in the interest of privacy.

Installation

Where can a Flock camera be installed?
Just about anywhere!  Flock Safety leverages solar + battery for power, and cellular (LTE) for data communications, removing any upfront costs.  Flock cameras only require a few hours of sunlight a day.

How are Flock cameras installed?
Flock installs cameras in the best place for your neighborhood. At a minimum, we place them near the entrance(s) but encourage our customers to consider placing them strategically throughout your community for maximum effectiveness.
Flock recommends two forms of installation based on the needs of each individual neighborhood: ground level and elevated. If elevated, Flock recommends an 8ft pole be installed. Flock is capable and happy to facilitate either installation type. Installation on a pole up to 8ft is included in the price.

Does Flock offer onsite visits prior to installation?
In 99% of cases, an onsite visit prior to installation is not required.  We are able to utilize satellite imagery to help select the best location for your cameras.

What happens after Flock cameras are installed?
The Flock Safety team confirms camera performance (i.e. camera is receiving plenty of sunlight, connecting to the cellular network, taking quality pictures, etc.). After this validation period completes, Flock begins your billing cycle and grants footage access to the designated parties.

Privacy

Is the footage securely stored?
All data is securely stored with AES256 encryption with our cloud provider, Amazon Web Services.
On device, footage is only stored temporarily until it has been uploaded to the cloud at which point it is removed from the local device.

Access and Monitoring

Who has access to Flock footage?
Your neighborhood 100% owns the data. Flock will not share, sell, or access your data.
Your neighborhood determines who has access to footage. Either an HOA board member, trusted neighbor, or every neighbor - it’s your call.
We have the ability to grant an individual access for a short period of time. So in the event of a crime, the neighborhood could grant the victim access to Flock footage for 24 hours.

Who monitors the footage?
Flock Safety does not monitor the footage of your cameras.
However, software is in place to measure the performance and quality of images which is used to preemptively diagnosis issues and schedule service calls.

What happens in the event of a crime?  
We make it really easy and fast to pull the footage you need if a crime occurs.
Input the day and time window into our web portal.
If your neighborhood has opted into the SafeList feature, each image will even be marked as resident or non-resident.
You then share with law enforcement so they can investigate using one of the options below:
- You can download that footage and email it directly to the police officer
- You can print out the footage and share it physically
- You can let your account manager know that you would like to give the police access directly to the Flock system for a defined period of time.
Armed with the footage provided by Flock, the police can now continue their investigation with actionable evidence.

Hardware

Are Flock cameras really noticeable or can they blend in with the surrounding?  
We designed our cameras to be discreet.  Avoid the traditional eyesores of security cameras.  Flock Safety was designed in the United States specifically for neighborhoods.

What are the technical specifications of the camera?
Read more about the technical specifications here.

Maintenance

Who is responsible for the camera?
Flock will install and maintain the Flock camera in your neighborhood.
Maintenance is 100% included in your cost and you will never receive a maintenance bill from Flock. If your camera is damaged or stolen, we will provide a replacement camera free of charge.

What happens if my camera requires maintenance?
If a camera needs maintenance, a technician will be onsite within 72 hours, free of charge.

Additional Information

Has Flock helped solve any crime?
Yes!  Read more about the crime we have helped solve and prevent here.

Are there any educational videos that I can review about Flock?
Yes!  Take a look at the videos we have created here.

What are all my neighborhood security options?
We get asked this question a lot so did the research for you!  Take a look at the options to protect your neighborhood from gates to patrol services and figure out which is best for you.

Are there any career opportunities at Flock?
Join a team of experienced entrepreneurs set off to eliminate crime in our communities. Check out our Careers Page to review open opportunities.

Can you tell me more about Flock Safety and why it was founded?
Absolutely! We encourage you to review our Company Page to learn more about Flock Safety and why our team is so motivated to help eliminate crime in your neighborhood.

Speak to a member of our team to learn more